Privacy policy
privacy statement
We value your privacy and therefore only process data that we need for (improving) our services. Naturally, we handle the information we have collected about you and your use of our services with care. We do everything we can to ensure the reliability, security, and integrity of the data we collect.
In short, we protect your privacy in the following ways:
- Your personal information is never made available to third parties for commercial purposes;
- Your data is securely stored in a non-publicly accessible database;
- Your transaction data is sent encrypted over the internet;
- We use your email address to complete your order. We may also send you offers, newsletters, and other emails;
- If you no longer wish to receive messages from Blumat.nl, you can unsubscribe at any time by sending an email to contact@blumat.com. We will then no longer send you mailings;
- If you place an order at Blumat.nl, we may ask you for the following information:
- Your name, address, and phone number. We use this data to handle the delivery of the order correctly;
- Your email address, so we can keep you informed about the order;
- Payment information, such as your credit card or bank account number. We use this data to complete your order;
- To be able to save your shopping cart, we use a so-called cookie. This is only stored within one session - once you close your browser, it is removed.
This privacy policy applies to the use of the website and the services accessible on it from Blumat.nl. The effective date for the validity of these conditions is 29/05/2024. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for, and with whom and under what conditions this data may or must be shared with third parties. We also explain to you how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you provide us.
If you have any questions about our privacy policy, you can contact us. Click here for our contact details.
About data processing
Below, you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.
E-commerce Software
Our online store is developed with software from 2Clever Homeshopping B.V. Personal data that you provide to us for our services is shared with this party. 2Clever Homeshopping B.V. has access to your data to provide us with (technical) support; they will never use your data for any other purpose.
2Clever Homeshopping B.V. is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. 2Clever Homeshopping B.V. uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. 2Clever Homeshopping B.V. reserves the right to share collected data within its own group to further improve services.
We use the services of 2Clever Homeshopping B.V. for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of all data as much as possible.
Payment processors
For handling a (part of) the payments in our web store, we use the platform of Worldpay. Worldpay processes your name, address, and residence details and your payment information such as bank account or credit card number. Worldpay has taken appropriate technical and organizational measures to protect your personal data. Worldpay reserves the right to use your data to further improve services and, in this context, (anonymized) data with third parties. Worldpay shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility).
All of the aforementioned safeguards regarding the protection of your personal data apply to the parts of Worldpay's services for which they engage third parties. Worldpay does not retain your data longer than allowed by legal terms.
Reviews
We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide your name and email address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and residence on its website. In some cases, Kiyoh may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with Kiyoh. They only use this data to invite you to leave a review.
Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties to provide services; we have given Kiyoh permission to do so. All of the aforementioned safeguards regarding the protection of your personal data apply to the parts of the services for which Kiyoh engages third parties.
Shipping and Logistics
If you place an order with us, it is our task to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also provides your data to these parties.
Invoicing and Accounting
To keep our administration and accounting records, we use the services of Blumat.nl. We share your name, address, residence details, and order information. This data is used to administer sales invoices. Your personal data is securely stored. Blumat.nl is obliged to maintain confidentiality and will treat your data confidentially. Blumat.nl does not use your personal data for any other purposes than those described above.
About data processing
Below, you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.
E-commerce Software
Our online store is developed with software from 2Clever Homeshopping B.V. Personal data that you provide to us for our services is shared with this party. 2Clever Homeshopping B.V. has access to your data to provide us with (technical) support; they will never use your data for any other purpose.
2Clever Homeshopping B.V. is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. 2Clever Homeshopping B.V. uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. 2Clever Homeshopping B.V. reserves the right to share collected data within its own group to further improve services.
We use the services of 2Clever Homeshopping B.V. for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of all data as much as possible.
Payment processors
For handling a (part of) the payments in our web store, we use the platform of Worldpay. Worldpay processes your name, address, and residence details and your payment information such as bank account or credit card number. Worldpay has taken appropriate technical and organizational measures to protect your personal data. Worldpay reserves the right to use your data to further improve services and, in this context, (anonymized) data with third parties. Worldpay shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility).
All of the aforementioned safeguards regarding the protection of your personal data apply to the parts of Worldpay's services for which they engage third parties. Worldpay does not retain your data longer than allowed by legal terms.
Reviews
We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide your name and email address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and residence on its website. In some cases, Kiyoh may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with Kiyoh. They only use this data to invite you to leave a review.
Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties to provide services; we have given Kiyoh permission to do so. All of the aforementioned safeguards regarding the protection of your personal data apply to the parts of the services for which Kiyoh engages third parties.
Shipping and Logistics
If you place an order with us, it is our task to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also provides your data to these parties.
Invoicing and Accounting
To keep our administration and accounting records, we use the services of Blumat.nl. We share your name, address, residence details, and order information. This data is used to administer sales invoices. Your personal data is securely stored. Blumat.nl is obliged to maintain confidentiality and will treat your data confidentially. Blumat.nl does not use your personal data for any other purposes than those described above.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. If you share your data with us and we use this data to contact you at a later time, other than at your request, we will explicitly ask for your consent and you always have the option to opt out. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations.
Automatically Collected Data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (such as your IP address, web browser, and operating system) is not personal data.
Cooperation with fiscal and criminal investigations
In certain cases, Blumat.nl may be obliged under a legal obligation to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will oppose this to the extent permitted by law.
Retention periods
We retain your data as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request for erasure. Based on applicable administrative obligations, we must retain invoices containing your (personal) data; therefore, we will keep this data for as long as the applicable period lasts. However, employees will no longer have access to your customer profile and documents we have produced as a result of your assignment.
Your rights
Under the applicable Dutch and European legislation, you have certain rights as a data subject regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them.
In order to prevent abuse, we generally only send copies of your data to your already known email address. In case you wish to receive the data at another email address or by post, for example, we will ask you to provide identification. We keep records of handled requests; in the case of a request for erasure, we keep anonymized data. All copies and copies of data you receive will be in the machine-readable data format that we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of acces
You always have the right to access the data that we process or have processed and that relates to your person or can be traced back to you. Do you want to view your data or change your data? Log in to Blumat.nl with your personal username and password, then click on 'My data'. Here you can view and also change your data.
Right of rectification
You always have the right to have the data that we process or have processed and that relates to your person or can be traced back to you adjusted. You can submit a request to us, after which you will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data that we process or have processed that relates to your person or can be traced back to you. You can submit a request to us, after which you will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data that we process or have processed and that relates to your person or can be traced back to you carried out by another party. You can submit a request to us, after which you will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood, in such a case, we can no longer continue the service, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Blumat.nl. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of the data we process or have processed, and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact us.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we already process data concerning you, we will inform you of this by email.